Contact us

Contact Us

At Hadesbet, we understand that our customers may require assistance at various times, which is why we strive to provide you with multiple support channels and operating hours to accommodate your needs.

Support Channels

We are committed to providing responsive support for any queries or concerns. To contact us, please choose from the following:

• Live Chat: For immediate assistance, our live chat service is available 24/7. Our support team will respond within under 30 seconds.
• Support Email: If you prefer to communicate via email, send your query and we will get back to you as soon as possible.

Operating Hours

Our support team operates around the clock, seven days a week. You can reach us at any time for assistance with any issue or inquiry.

Help-Centre Access

We have compiled an extensive FAQ section on our website that addresses common questions and concerns. For more in-depth information, visit our help-centre.

Responsible Gambling Assistance

If you're experiencing difficulties with your gambling habits or would like to seek guidance on responsible gaming practices, please do not hesitate to contact us via live chat or email.

• UK-based players: For support related to problem gaming in the UK, visit GamCare (gamcare.org.uk), Gambler's Therapy, and for a self-exclusion service across licensed sites in the UK, visit GAMSTOP.

Technical Support

For technical issues or questions regarding game play, please do not hesitate to contact us.

• Email
  
• Live Chat

Complaint or Dispute Guidance

In the event of a dispute, we kindly ask you to follow our complaint escalation procedure:

1. Contact our live chat support for an initial resolution attempt.
2. If the issue is not resolved via live chat, please email [email protected] with your query and contact information.

Communication Response Expectations

Please be aware that due to high volume of queries, response times may vary during peak hours. We appreciate your patience and understanding in this regard.

Account-Security Assistance

In the event you suspect unauthorized access or compromise on your account, please notify our support team immediately via live chat or email.